Robert Sprick

Commonwealth of Kentucky 

Systems Coordinator - Disability Support Services (State Employee)3/2013 – Present 

Disability Support Services reviews, processes and provides support for Social Security Administration disability claims for residents of the Commonwealth of Kentucky. The systems department supports 450 users using Microsoft Windows 7, Office 2010, Sharepoint, IBM iSeries, and other internal software packages.  

Working with Systems Manager to introduce policies and procedures: data protection for office equipment (photocopiers), quarterly/yearly review of accounts and group policy settings, least access permissions for data and other best practices.  

Brining improvements to variety of systems support services. Ex: Scanning Workstation replacements – Reduced the downtime per staff member from 4-5 hours to less than 30 minutes; Savings of 21-27 hours in customer downtime.  

Continually receiving praises from staff and management for my educational approach to delivering service, completing projects on time, training staff and other support services. 

Systems Coordinator - Disability Support Services (Contractor @ Adecco)7/2011 – 2/2013 

University of Kentucky  

Information Technology Support Specialist II– UKHC- Department of Surgery5/2006– 6/2011 

Supported 350 users in clinical, academic and research environments. Responsible to multiple parties for implementation, configuration and usage of Server and Workstations within the department. 

Worked with Communications department and medical center project manager to increase knowledge and training to roughly 30 IT Technical Support Professional’s during the implementation of CosmoCom (VoIP Call Center Application). 

Introduced industry best practices: hardware replacement schedule, system imaging during support, least privilege permissions on file server and etc. 

Business Analysis (Acting Assignment) – UKHC - Department of Surgery8/2010 – 1/2011 

Created monthly financial and productivity reports for divisional and departmental management utilizing data sets from various internal (departmental and hospital) and external (billing) sources to support UK HealthCare and Department of Surgery initiatives. Attended monthly financial meetings. 

Maintained multiple departmental database(s) used for reporting financials and productivity for physician performance, grant management and tracking human resource data sets.  

Information Systems Technical Assistant–Campus - Customer Service Center2/2006 – 4/2006 

Sprick and Associates 

IT Consultant8/2002 – 1/ 2006 

Provided IT consulting services to SMB’s within the greater Lexington, KY area.  

Lexmark International 

Project Engineer: Novell Netware Print Path (Contractor @ TekSystems)4/2001 – 8/2002 

Responsible for recreating escalated issues working with development teams to ensure resolutions on shipping productsthough code debugging/revisions, documentation, customer education and product enhancements. 

Provided software enhancements fixing customer reported problems and improvements necessary for new printer models.

Technical Skills 

Software 

Business Applications – Microsoft Office. Microsoft Visio. Microsoft Access, FileMaker Pro,Hyland Onbase, DocsVault, DevonThink, MindJetMindManger,CosmoCom, PolyComand familiarity with many other applications. 

Technical Support Applications – Helpdesk Reporting, Software Licensing, System Imaging, File Recovery, Remote System Support, Full Disk Encryption, Virus/Spyware protection and other support software. 

Enterprise System Management –Active Directory, Group Policy, Hyper-V, VMware and Exchange management console(s). 

Operating Systems 

Apple Macintosh OS X, Microsoft Windows XP-8.x and Windows Server 2000-2012.Apple iOS, Blackberry and Windows Phone. 

Programming Languages & Development Environment 

Languages - C/C++, SQL, Visual Basic and Pascal. Development Environment - Microsoft Visual Studio and Apple xCode. 

Education/ Training  

Bachelors of Science - Information Technology– University of Phoenix ▪ 2003 

Associated of Applied Science– Computer Technology & Networking, Charter College ▪ 1999 

Graduate Courses 

NKU – MHI 600 Foundations to Healthcare Operations, MHI 601 Technical Foundations of Healthcare Informatics. University of Phoenix – LDR 510 Organizational Leadership and Change Management, LDR 520 Organizational Ethics. Morehead – CIS 615 Management Information Technology and BIS 630 Managerial Communications.  

Training 

Hyland Onbase System Administer - Certificationvalid through December, 2015.IBM DB2 for i5/OS SQL Training.Project Management Institute –Project Management: Competencies and Structure with Guide to PMBOK (Project Management Body of Knowledge). 

University of Kentucky - SAP: SAP 100 R/3 Awareness & Navigation, FI 200 Finance Overview and BEX 300 Web Reporting. Business Procedures: I-9 Procedures, Trip manager, Travel Program, Developing a Policy and Fiscal Year End Training. Professional Development: Lean Process Improvement, Clinical Applications: Sunrise Clinical Viewer, Sunrise Clinical Manager, MedAptus, and RSS (Resource Scheduling System). 

Training Delivered 

Commonwealth of Kentucky – Disability Support Services 

Introduction to Windows 7/Office 2010 and SharePoint, Microsoft Excel 2010 for Supervisors and Managers, SharePoint permissions and productivity techniques: Inbox to Zero and GTD 

Charter College – Teacher Assistant / Substitute Teacher 

Digital Mathematics and Circuit Design, Microprocessor Architecture and Memory Management, Microcomputer System Analysis and Repair, Microprocessor Architecture and Memory, Word & Excel for Windows, Computer Hardware Essentials, Introduction to Programming in Visual Basic, Introduction to Programming in C++ and Network Essentials.